Returns and Refunds Policy

RETURNS & REFUNDS

SATISFACTION GUARANTEED: 30 DAY GUARANTEE FOR THE FIRST ORDER: To ensure the full satisfaction of our customers, Luce Beauty offers a special "Satisfied or Refunded" guarantee on the first order. Customers can request a refund within 30 days of receiving the product, even if already opened or used. For more information, visit the " Satisfied or Refunded " detail page.

RETURNS FOR SUBSEQUENT ORDERS: For orders after the first, our returns and refunds policy complies with Legislative Decree no. 206/2005 (Consumer Code). Here are the details:

Right of Withdrawal:

Customers have the right to return products within 14 days of receiving the order, without having to provide any reason.

Return conditions:

  • Products must be returned intact, unused and in their original packaging.
  • It is not possible to return opened, damaged or used products for hygiene and safety reasons.

Return procedure:

  • Please contact our customer service at info@lucebeauty.it indicating the order number and the details of the product to be returned.
  • Once the request is approved, the customer will receive return instructions.
  • Shipping costs for returning products are the responsibility of the customer.

Reimbursement:

  • The refund will be made using the same payment method chosen by the customer when placing the order, within 14 days of receiving the return at our warehouse.
  • Any original shipping costs will not be refunded unless otherwise stated by customer service.

DEFECTIVE OR WRONG PRODUCTS: If a product received is defective or different from what was ordered, customers are invited to contact our customer service within 14 days of receipt. In these cases:

  • Return shipping costs will be paid by Luce Beauty.
  • A full refund or free replacement will be offered, depending on customer preference and product availability.

CONTACTS For any questions or requests for assistance regarding the return and refund policy, you can contact our customer service:

  • Email: info@lucebeauty.it
  • Phone: +39 063236611

Luce Beauty is committed to providing a pleasant and risk-free shopping experience. Thank you for choosing our products!