Satisfaction or Money Back Guarantee

We want to illuminate the uniqueness of each person by offering skincare products that are functional for the health of the epidermis.

That's why we founded Luce Beauty, developing organic products made with over 95% natural ingredients, formulated specifically for sensitive skin.


For us, the beauty of the skin is a reflection of its well-being. Our formulas are designed to obtain progressive, realistic and visible results that last over time.


Since we love our products ourselves and use them daily, we are sure that you will love them too!

That's why we offer a 30-day money back guarantee in case you are not satisfied with our products for any reason.


You can return the opened and used product to us within 30 days of your purchase and we will refund the full purchase price.

How the 30-day money back guarantee works


You must send your refund request, no later than 30 days from the date of purchase, to info@lucebeauty.it indicating:


  • Your order number

  • The price of the product in question and the related refund request

  • The reason for the return


Ship the product securely packaged in its original packaging to:

Pinella & Co Srl

St. Valentine's Street 4

00197 Rome (RM)

Italy


NB:


  • Shipping costs will not be refunded.

  • We cannot refund a product that gets lost in the postal service.

 

We will update you via email on the status of your refund request. Once accepted, we will refund your purchase price using the payment method you used to pay for your order.

 

The 30-day money back guarantee does not affect or limit your rights as a customer under your right of withdrawal. You can find more information about the right of withdrawal in the “Terms and Conditions” section of the site.

This offer is valid only once per product and per customer.

 

EXCLUDED FROM MONEY BACK GUARANTEE

  • Empty products or products used for more than 50%.

  • Shipping costs.

  • Product samples.


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